Service Desk Design

Our Service Desk Design service provides a range of skills and expertise to support the design and implementation of service desks. Working in collaboration with you, we will also review your current service desks and seek to optimise existing service desk capacity. We provide ITIL compliant guidance on 1st/2nd and 3rd line technology support.


  • ITIL compliant
  • Customer focused optimised processes and procedures
  • Performance management, KPI’s, SLA’s, tracking, analysis and management
  • Continuous improvement
  • Design, development and delivery of new service desk capability
  • Benchmarking services


  • Enhanced services and customer satisfaction
  • Independent analysis, audit and assurance
  • Optimal quality and service
  • Transparent SLA/KPI reporting and dashboards